Frequently Asked Questions

Yes we do, click here to view our rooms page for further details. There are two exquisitely furnished, fully-accessible classic rooms available at The Francis Hotel Bath.

Want to discuss your accessibility needs further? Email us on reservations@suttonhotelcollection.com or call us on +44 (0)1225 424105 and we will do everything we can to help.

We have ten Twin Rooms here at The Francis Hotel Bath, which are perfect if you’re travelling with friends or family.

Check-in is at 3pm and check-out is at 11am. Need more time? Email us on reservations@suttonhotelcollection.com to discuss an early check-in or a late check-out.

When booking more than 7 rooms, different policies and additional supplements may apply. Get in touch with us on groupreservations@suttonhotelcollection.com if you would like to discuss extras such as interconnecting rooms or private dinner reservations. We will work hard to make your stay a memorable one.

We are on a big journey to play our part in saving the planet and becoming more sustainable.  So, we have removed bathrobes and slippers from all bedrooms apart from Feature bedrooms and Junior Suites as not all guests wish to use them.  But, if you want to snuggle up in a bathrobe and slippers, then tell us and we will bring them straight up to you.

Yes, you will find a hairdryer in every room.

Fridges are available in all rooms, offering complimentary still and sparkling water. 

In our Feature Rooms, our mini fridges come stocked with complimentary soft drinks. You will also find fresh milk in all the rooms, to enjoy with your morning cup of tea or coffee.

There is a kettle in every room, as well as cafetieres or Nespresso machines depending on your chosen room type. A range of teas are also provided in your room.

Yes, these will usually be found in the wardrobe, along with an ironing board.

Yes we do, and you will find a laundry bag, prices and more information in your room.

Yes. We can welcome up to two well-trained pups in our special dog-friendly rooms, for a cost of £30 per night. For more information, visit our Stay page.

Of course, if you arrive early or want somewhere to store your cases once you have checked out, you can speak to our reception team who will kindly assist.

Yes, it does. If you should find a price online that is cheaper than what you find direct, then simply email us on reservations@suttonhotelcollection.com with details and screen shots of the dates you have searched, the package you saw and the price you found cheaper and we will honour the price you have found elsewhere. 

Terms apply, find out more here on our Book Direct Guarantee page.

Yes we do, please find out more on our Dining page.

Breakfast is served daily in our Boho Marché restaurant from 7:00am-10:30am.

There is a lift conveniently located next to reception.

Of course, please visit our Events page here or call us on +44 (0)1225 424105 to discuss your requirements with our dedicated team.

No, the nearest car park is the Charlotte Street car park (BA1 2NE), which is a short walk from the hotel. If you would like to drop your bags off at reception before parking your car, we would be happy to keep an eye on them for you.