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Frequently Asked Questions

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STAY

Do you have accessible rooms?

Yes we do. There are two exquisitely furnished, fully-accessible classic rooms available at The Francis Hotel Bath. 

Want to discuss your accessibility needs further? Email us on reservations@suttonhotelcollection.com or call us on +44 (0)1225 424105 and we will do everything we can to help.

Do you have rooms with twin beds?

We have ten Twin Rooms here at The Francis Hotel Bath, which are perfect if you’re travelling with friends or family.

What are the check-in and check-out times?

Check-in is at 3pm and check-out is at 11am. Need more time? Email us on reservations@suttonhotelcollection.com to discuss an early check-in or a late check-out.

Are we able to book as a large group?

When booking more than 7 rooms, different policies and additional supplements may apply. Get in touch with us on groupreservations@suttonhotelcollection.com if you would like to discuss extras such as interconnecting rooms or private dinner reservations. We will work hard to make your stay a memorable one.

Do you have robes and slippers in the rooms?

Absolutely, you will usually find these in the wardrobe.

Do you have hairdryers?

Yes, you will find a hairdryer in every room.

Do you have fridges in the rooms?

Fridges are available in all rooms, offering complimentary still and sparkling water. 

In our Feature Rooms, our mini fridges come stocked with complimentary soft drinks. You will also find fresh milk in all the rooms, to enjoy with your morning cup of tea or coffee.

Do you have tea and coffee making facilities in the rooms?

There is a kettle in every room, as well as cafetieres or Nespresso machines depending on your chosen room type. A range of teas are also provided in your room.

Do you have irons?

Yes, these will usually be found in the wardrobe, along with an ironing board.

Do you have laundry facilities?

Yes we do, and you will find a laundry bag, prices and more information in your room.

Do you have dog-friendly rooms?

Yes. We can welcome up to two well-trained pups in our special dog-friendly rooms, for a cost of £30 per dog per night. For more information, visit our Stay page.

Are we able to store our luggage with you?

Of course, if you arrive early or want somewhere to store your cases once you have checked out, you can speak to our reception team who will kindly assist.

Does YOUr website OFFER THE BEST RATES?

Yes, it does. If you should find a price online that is cheaper than what you find direct, then simply email us on reservations@suttonhotelcollection.com with details and screen shots of the dates you have searched, the package you saw and the price you found cheaper and we will honour the price you have found elsewhere. 

Terms apply, find out more here on our Book Direct Guarantee page.

DINE

Do you provide room service?

Yes we do, please find out more on our Dining page.

What are the times for breakfast?

Breakfast is served in our Boho Marché restaurant between 7am-10:30am on weekdays and between 7am-11am on weekends.

HOTEL

Is there a lift?

There is a lift conveniently located next to reception.

I’m looking to book an event at the hotel. Is this possible?

Of course, please visit our Events page here or call us on +44 (0)1225 424105 to discuss your requirements with our dedicated team.

Is there on-site parking?

Yes, you’ll find a car park behind the hotel and spaces are secured on a first come, first served basis. Parking is priced at £20 per day.

Can I charge my electric vehicle?

Yes, we also have a charging point for electric vehicles located in our car park.