Frequently Asked Questions

Yes we do, click here to view our rooms page for further details. There are two exquisitely furnished, fully-accessible classic rooms available at The Francis Hotel Bath.

Please note that during our refurbishment our three accessible rooms will be unavailable between January to October 2025.

Want to discuss your accessibility needs further? Email us on reservations@suttonhotelcollection.com or call us on +44 (0)1225 424105 and we will do everything we can to help.

We have ten Twin Rooms here at The Francis Hotel Bath, which are perfect if you’re travelling with friends or family.

Check-in is at 3pm and check-out is at 11am. Need more time? Email us on reservations@suttonhotelcollection.com to discuss an early check-in or a late check-out.

When booking more than 7 rooms, different policies and additional supplements may apply. Get in touch with us on groupreservations@suttonhotelcollection.com if you would like to discuss extras such as interconnecting rooms or private dinner reservations. We will work hard to make your stay a memorable one.

We are on a journey to play our part in saving the planet and becoming more sustainable.  So, we have removed bathrobes and slippers from all bedrooms apart from our John Wood suite, as not all guests wish to use them.  But, if you want to snuggle up in a bathrobe and slippers, then tell us and we will bring them straight up to you.

Yes, you will find a GHD hairdryer in every room.

Fridges are available in all rooms and they come stocked with complimentary mineral water and soft drinks. You will also find milk in all the rooms, to enjoy with your morning cup of tea or coffee.

There is a kettle in every room, as well as cafeteria’s and Nespresso machines. A range of teas are also provided in your room.

Yes, these will usually be found in the wardrobe, along with an ironing board.

Yes, we do, laundry bags and price lists are available from reception.

Yes. We can welcome up to two well-trained pups in our special dog-friendly rooms, for a cost of £30 per night. For more information, visit our Stay page.

Of course, if you arrive early or want somewhere to store your cases once you have checked out, you can speak to our reception team who will kindly assist.

Yes, it does. If you should find a price online that is cheaper than what you find direct, then simply email us on reservations@suttonhotelcollection.com with details and screen shots of the dates you have searched, the package you saw and the price you found cheaper and we will honour the price you have found elsewhere. 

Terms apply, find out more here on our Book Direct Guarantee page.

Yes we do, please find out more on our Dining page.

Breakfast is served daily in Emberwood restaurant from 7:00am-10:30am.

There is a lift conveniently located next to reception.

Please note that during our refurbishment, our lift will be unavailable between June to October 2025.

Of course, please call us on +44 (0)1225 424105 to discuss your requirements with our dedicated team.

No, the nearest car park is the Charlotte Street car park (BA1 2NE), which is a short walk from the hotel. If you would like to drop your bags off at reception before parking your car, we would be happy to keep an eye on them for you.

Our role is to help you make the most of your precious time with us. If you need an extra pillow, we’ll be straight up with one. Want us to take your luggage to your room? No questions, we’ll just do it. Have a special occasion? The whole team will try to celebrate with you.  Many guests want to recognise our team for creating your special memories and now we’ve made it easier for you to thank our team by adding a small 5% service charge to your bill.

The 5% is just applied to the cost of your room. If you are on a package including breakfast or dinner or package extras, they are all excluded from the charge, it’s just on your bedroom.

The service charge you pay goes straight to our team.  Every single penny.  It’s divided equally between them all, from receptionist to room attendant and those back of house heroes too.

If you don’t want to pay, we’ll remove the charge straight away. No quibble, no questions, it will be removed from your bill.